❓ Frequently Asked Questions
7fb77 Q&A Centre
Deposits, getting support, keeping your account secure, or identity verification — find detailed answers to everything in one place.
This FAQ page was created to help you have a smooth experience on the 7fb77 platform. Here we have answered the questions players ask most often, organised into four sections — deposits and payments, how to get support, security, and account verification. If you can't find an answer here, our support team is always ready to help.
Frequently Asked Questions
Deposit Questions
After logging in to 7fb77, go to the deposit section and select Nagad. Send money from your Nagad app to the specified merchant number, then fill out the deposit form with your transaction ID. The minimum deposit amount is ৳300. Your balance is usually updated within a few minutes.
7fb77 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit amount is ৳300 for all methods.
7fb77 does not charge any deposit fees on its own. However, your mobile banking app or bank may apply their own service charges — this is governed directly by that service's own policy and is outside 7fb77's control. Check your chosen app before depositing to find out about any applicable charges.
Wait a few minutes first and refresh the page. If the balance still hasn't appeared, contact support via live chat with your transaction ID and amount ready. Our team will verify the issue and resolve it promptly.
The minimum deposit amount at 7fb77 is ৳300 for all payment methods. Depositing this amount or more will add balance to your account. If you deposit ৳1,000 for the first time, you receive a 120% bonus of ৳1,200, bringing your total balance to ৳2,200.
Support Questions
Yes, 7fb77's support team provides assistance in both Bengali and English. Players from Bangladesh can chat or email directly in Bengali and receive clear responses. You can report any issue without any language barrier.
7fb77's support team is active 24 hours a day, 7 days a week — you can reach out for help at any time, day or night. Support is available on weekends and late at night too, so don't hesitate to get in touch right away in an urgent situation.
There are two ways to get in touch. First, live chat — log in to the site and click the chat icon for an instant connection. Second, email — write to [email protected] with full details. For complex issues, attaching a screenshot to your email helps resolve things faster.
Before contacting support, keep the following at hand: your account username or registered number, a description of the issue, and if a transaction is involved, its ID and date, plus a screenshot if possible. Providing this information upfront helps the support agent understand and resolve your issue faster.
Security & Privacy
Change your password immediately and report the matter via live chat or at [email protected]. The support team can temporarily lock the account to prevent further access. After that, also change your email and mobile banking PIN, as a data breach in one place may put others at risk too.
Always verify the 7fb77.lat domain in your browser's address bar and check that the HTTPS lock icon is present. Fake sites often mimic the real one with slight spelling changes (for example, 7fb77l.com or 7fbb77.lat). Type the address directly into your browser rather than clicking a link. If in doubt, ask support.
Yes. 7fb77 uses SSL encryption technology to secure all data transfers. Your personal information and payment details are not sold or shared with third parties. You can read the privacy policy for full details on how information is collected and stored.
A good password should be at least 8-12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not use your name, date of birth, or phone number as a password. It is safer not to use your 7fb77 password on any other site.
Never share your OTP, bKash PIN, or Nagad PIN with anyone — even if they claim to be 7fb77 support. Real 7fb77 support will never ask for your OTP or mobile banking PIN. Any such request is a scam — disconnect immediately and report it to our support.
Account Verification
A National ID card (NID) is the easiest and most accepted document for identity verification. If you don't have an NID, a valid passport or driving licence can also be used. Submit clear photos of both the front and back of each document so that the name and photo are fully visible.
The verification process protects your account — it ensures that only you can access it and helps prevent fraud. Once verification is complete, the withdrawal process becomes easier and faster, and your funds remain fully secure.
Yes, this is very important. The name you registered with on 7fb77 must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. A name mismatch may delay verification and the withdrawal process.
Verification is usually requested during your first large withdrawal or if any unusual activity is noticed on your account. In some cases, identity confirmation may also be required at the time of registration. If you receive a notification via email or live chat, it is best to submit your documents without delay.
All documents submitted for verification are stored securely on SSL-encrypted servers. They are used solely for verification purposes and are not disclosed to any third party. Reading our privacy policy will give you full details on how data is managed.
Still have questions?
If you couldn't find an answer on this page, our support team is available 24/7. Get instant help via live chat or write to us by email — in Bengali or English, whichever you prefer.
Email: [email protected] — support available in Bengali and English